IBAS (Independent Betting Arbitration Service)

IBAS is an independent third party, which offers adjudication for customers who have an unresolved betting dispute with their bookmaker. Make sure your Bookmaker is a registered IBAS bookmaker.

IBAS commitment

To guarantee impartiality and fairness to both parties.

To look at each case independently

To adjudicate each case on its merits, taking into account bookmaker’s rules

To manage a comprehensive, up to date register of bookmakers who, as members, have declared an intent to abide by IBAS rules on betting disputes

To maintain a panel of experts (unconnected with the bookmaking industry) possessing the necessary experience and understanding to provide authoritative arbitration

To give the appropriate amount of care and attention to all disputes

To ensure confidentiality regarding all communications at all times during the arbitration process.

How does IBAS work?

Disputes are referred to the service via a standard IBAS arbitration form on which full details of the dispute should be provided. IBAS does not under any circumstances rule on disputes in person or over the telephone.

Is an IBAS ruling enforceable? All bookmakers operating within IBAS are registered with the service and have declared an intention to abide by an IBAS ruling. Any bookmaker registered who fails to fulfil that commitment will be removed from the register.

What is the procedure for Ruling on a Disputed Bet?

Only when the Bookmaker and you the customer are satisfied that all avenues to settle the dispute have been exhausted, will then the IBAS service be asked to adjudicate on the matter. Procedure: -

Customer calls the IBAS number, 020 7510 6427, available 24 hours a day - requesting an arbitration form. For all other contact details please visit the IBAS website at
www.ibas-uk.com

Customer completes the form with all relevant information/evidence

The Bookmaker completes the form with all relevant information/evidence

On receipt of the form the Service Manager will, if he considers it appropriate, refer the dispute to the IBAS panel for adjudication

On completion of the panel's adjudication, both parties will be informed, in writing, of the decision.